Grit . . . a lesson for everyone

Hogan874

I hate golf!  Okay, to be more honest, golf hates me.  That is, I just don’t have an affinity for the game, even though I did try on numerous occasions, with lessons and everything.  I even lived for a long time in “golf heaven”, that is, the Carmel – Pebble Beach – Monterey area of California (with more top class golf courses per square mile than anywhere else on earth).

But I do enjoy watching the game, especially when it is played by the pros and of course this past week was the US Open at the Merion Golf Club, Pennsylvania. And of course every time I watch golf, I can’t help thinking about perhaps the greatest golfer of all time, Ben Hogan.

But this post isn’t about golf, it’s about “grit“, courage and determination. Here’s a quick definition of the personality trait I call “grit”: the drive and determination to tirelessly work through challenges, failures, and adversity to achieve set goals.

Early one foggy Texas morning in 1949 Ben and his wife, Valerie, were driving across a bridge Ben Hogan Carwhen a Greyhound bus pulled out to pass a slow car and crashed head-on into the Hogan’s car.  Ben, who was driving, threw himself in front of his wife in an effort to shield her, an act which saved his life since the steel steering column was driven inward and passed straight through the driver’s seat.  Hogan sustained multiple injuries (double-fracture of the pelvis, a fractured collarbone, fractured left ankle, chipped ribs and near fatal blood clots) and doctors pronounced that he would never walk again, let alone play golf.

But they didn’t know about “grit” and they definitely misdiagnosed the determination and perseverance that makes an ordinary person into a champion. Ben slowly recovered, left the hospital 59 days later, and began his comeback.  After all, the US Open was only a few months away and he had to play.

With ace bandages around both legs and his ribs, Hogan was just behind the leaders going into the 14th hole, but the pain and exhaustion was beginning to take its toll. On the long walk between the 13th and 14th hole, Hogan had a moment of doubt.  He said dejectedly to his caddy, “You go on to the clubhouse, I will meet you there and pay you for the day.”

hogan0_1_2589821cThe caddy, who must have had his “Wheaties” that day, allegedly replied: “Mr. Hogan, I didn’t sign up to caddy for a quitter.  I’ll be waiting at the 14th tee.”

Hogan went on to tie the leaders that day, forcing a playoff, which he won in dramatic fashion.  Many of those who religiously follow golf call it the greatest comeback every in the sport of golf. Ben Hogan was elected into the Golf Hall of Fame in 1974 and died in 1997 at the age of 84.

Grit makes champions.  Grit makes people come back from “impossible” odds and extreme adversity to reach their goals and dreams. Win, tie or lose, grit is what it takes to be where you want to be.  Grit trumps talent every time.

Note: I wrote this post especially for my daughter, Stephanie, who is determinedly making a comeback after a wrist injury has forced her to miss several recent violin competitions.

Tight Lines . . .

John R Childress

john@johnrchildress.com

Posted in Human Psychology, John R Childress, leadership, Life Skills, parenting, Personal Development, Psychology, Self-improvement | Tagged , , , , , , , , , , | 5 Comments

Leadership is . . .

Leadership is Getting Things Done with Good Manners and Common Sense!  ~Commander Stephen Mackay, Royal Navy (Retired)

Leadership is one of the most used (abused?) words in business, and I venture to say, one of the least understood.  A Google search using the word “Leadership” comes up with 456 million hits and articles and books on leadership abound, many topping the best seller lists in the business category. And the search for understanding of just what leadership is, and how to develop it, continues at a frenetic pace, based on the belief that with more leadership come better outcomes. Through the recent behaviour of senior banking officers in the global banks around the world we have seen (and felt in our pocketbooks)  the impact poor leadership can have on the world. Everywhere governments, businesses and the general public are looking for leadership.

One of the more interesting approaches to defining and developing leadership has recently been a comprehensive study on the Royal Navy Way of Leadership carried out by Professor Andrew St. George.  Andrew spent three years exploring the Royal Navy methods of leadership development from the inside out.  He went on nuclear submarine voyages, participated in Navy training and “boot camp”, spoke with the top brass and the enlisted men and women, and followed the leadership training approaches from raw recruit induction to  strategic planning at the war college.

Royal Navy leadershipThe result is a concise handbook, The Royal Navy Way of Leadership, which has been recently published by a division of Random House Publishing and will be issued to all Naval officers and senior rate managers as the new Navy “leadership bible”.

One of the lesson’s gleaned from my brief discussions with Andrew St. George and retired Royal Navy Commander Stephen Mackay at a recent seminar, is that leadership is best developed and sustained when the culture is strong and has a heritage (written and unwritten) of requiring and honouring leadership.  And perhaps the strongest element of a culture of leadership is the unwritten, or informal culture.

Within the Royal Navy many of the lessons of leadership and actual leadership mentoring takes place through stories (the Navy calls them “dits”) and peer pressure, as well as actual training exercises that require real leadership for the solution.  Imagine being shut into a large sealed cube with a dozen others and suddenly water starts streaming in from the bottom and slowly filling up the tank.  The only solution for survival is leadership!

I actually like the Royal Navy’s definition of leadership:

Getting things done with good manners and common sense!

And business executives think leadership is giving a great powerpoint presentation!

Tight Lines . . .

John R Childress

john@johnrchildress.com

Posted in consulting, corporate culture, John R Childress, leadership, Life Skills, Organization Behavior, strategy execution | Tagged , , , , , , , | 2 Comments

Math Facts . . . Then and Now

math

The hardest arithmetic to master is that which enables us to count our blessings.  ~Eric Hoffer, 

My first daughter was born in 1976 and by the time she was in the 7th grade in school, I was traveling the world on consulting assignments and as a result, not home that often, and especially not on most weekday nights when homework was due the next day.

We are all gifted in our own special ways, some are born for a role in sales, others gifted with a literary mind, still others destined to be engineers since they took apart their first toaster (and struggled to get it back together).  My daughter, Melia, is gifted at literature and writing, but is definitely not a mathematician, so she found her algebra and geometry homework challenging to say the least.

Dad, however, is pretty good at math, having taken algebra I and II, calculus, geometry, trigonometry, chemistry and organic chemistry all the way through high school and college.  So, Dad was assigned to help with math homework.

But traveling around the globe most weeknights presented a challenge in helping with girl-frustrated-with-mathmath homework.  Our solution?  Faxing homework papers to dad, then spending time on the telephone working problems together.  This approach, while semi-successful (she didn’t become an A student in math but passed with respectable grades), was not without its stresses and strains however.  Especially since she couldn’t “see” what I was talking about when it came to solving a geometry problem or how to reduce an equation. I am sad to say it was not infrequent that our sessions over the phone ended in tears (hers) and utter frustration and much guilt (mine).

Those days seem like the dark ages compared to the learning aids now available.  Dad has definitely been replaced (I can hear the cheering from both sides). Today learning math has become a whole lot easier and a heck of a lot more fun thanks to the Internet, learning algorithms and on-line education companies like Khan Academy and Maths Whizz.

KhanAcademyA couple of years ago I wrote a blog about Khan Academy (May 2011) and again in October, 2011. The Khan Academy has received significant funding from the Gates Foundation and now has over 4200 on-line learning video modules covering K-12 math, science topics such as biology, chemistry, and physics, and even reaches into finance and history. Each video is a digestible chunk, approximately 10 minutes long, and especially developed for viewing on the computer.

Last evening I had the pleasure of meeting the CEO of Maths Whizz, a relatively recent entry into the on-line learning market, but already having a great impact on math education globally.

“We are honoured to have the opportunity to contribute to the lives of people worldwide by making a difference in their learning and potential to grow and live satisfying, confident and fulfilling lives.”    Richard Marett, CEO, Whizz Education

Founded in 2004 by a parent wanting to find a better way to teach maths, the London based firm now has offices in the US and the UAE and has their nearly 1,200 engaging and motivating maths exercises for 5-13 year olds translated into numerous languages, including Russian, Arabic and Thai. Behind the engaging animation lies sophisticated computer algorithms that assess your child’s skill and then delivers personalised virtual tuition, along with detailed progress reports for parents and teachers.

What a great way to improve the world, through education and math fundamentals for everyone and anyone!

Education is the most powerful weapon which you can use to change the world.  ~Nelson Mandela

Tight Lines . . .

John R Childress

john@johnrchildress.com

Posted in Human Psychology, John R Childress, leadership, Life Skills, parenting, Personal Development, Psychology, Self-improvement | Tagged , , , , , , , , , , | 1 Comment

Navy Seals and Employee Appreciation

“The only easy day was yesterday!”

navy-seal-4

There have been several movies recently about the Navy Seals and the raid on Osama bin Laden ( Zero-Dark Thirty and  Seal Team Six: The Raid on Osama Bin Laden) as well as numerous magazine and newspaper articles.  The movies stirred up a lot of controversy for alleged breaches of confidential information as well as certain inaccuracies.

BUDsBut what cannot be denied is just how different a Navy Seal is from the average individual serving in the military.  These are the elite of the elite, the top 1/10th of 1 percent.  And if you have ever spoken with a member of the Navy Seals, then you quickly realise they are different from the rest of us, not just in their physical fitness and mission readiness, but also in the way they think and behave.

Navy Seals don’t require external recognition or appreciation.  They don’t need to be told they are doing a good job.  These men have a different psychological make-up.  The job is the reward.  Self-respect is the motivation.  The mission is the motivation.  The team is the motivation.  Their drive and motivation is internally induced, not external. The world of the Navy Seal is a very special, one-off world and this is the type of psychological make-up required for success, and survival.

Then there are the rest of us; the “normal” people, who, especially in the work environment, are more motivated and perform better with external appreciation and recognition.

Employee Appreciation:

Numerous studies by the Gallop Group and several universities and consulting firms all point to the business benefits of employee recognition and appreciation.

  • Increased individual productivity – the act of recognizing desired behavior increases the repetition of the desired behavior, and therefore productivity. This is classic behavioral psychology.
  • Greater employee satisfaction and enjoyment of work – more time spent focusing on the job and less time complaining.
  • Direct performance feedback for individuals and teams is provided.
  • Higher loyalty and satisfaction scores from customers.
  • Teamwork between employees is enhanced.
  • Retention of quality employees increases – lower employee turnover.
  • Better safety records and fewer accidents on the job.
  • Lower negative effects such as absenteeism and stress.

Yet I often hear senior executives react in the following ways: “We will recognize and appreciate that team when the task is over.  It’s too early in the game to give appreciation; they haven’t accomplished much yet.”  Or this statement: “If we give them recognition now they will just slack off!”

Leadership lesson:  Your employees are NOT Navy Seals.

They are real people like you and me and recognition for effort and ideas along the way, handshakeis motivational.  In many work environments where employees are distanced from the “mission” or “purpose” of the business or distanced from the actual customer or end-user, recognition and appreciation is a critical part of the performance and productivity equation.

Unless you have been hiring only former Navy Seals, I suggest you review your beliefs about employee appreciation and recognition.

Tight Lines . . .

John R Childress

john@johnrchildress.com

Posted in consulting, corporate culture, Human Psychology, John R Childress, leadership, Life Skills, Organization Behavior, Personal Development, Psychology, Self-improvement, strategy execution | Tagged , , , , , , , , , | 4 Comments

Are Your Leaders Real?

janus1

In Act I Scene 2 of Shakespeare’s play, Othello, Iago (who aligns himself with the two-faced God, Janus) is the story’s primary agent of change and his actions cause the downfall of the main characters. Without Iago’s scheming, Othello and Desdemona would likely have remained married and Cassio in a respected position of power.  The two-faced God, Janus, is the perfect visual metaphor for Iago, who appears selfless and compassionate but, in truth, is power-hungry, amoral, and without regard for the well-being of others.

We hold our leaders (business, government and religious) to high standards of behaviour, believing that their role is to put the good of the many over those of the few, the good of the stakeholders above their own.  And in many cases, we do hear these ideals repeated in their speeches and writing.

But, as we all know, words are cheap.

It is an immutable law in business that words are words, explanations are explanations, promises are promises but only performance is reality.  ~Harold Geneen

The real litmus test for leadership is this:

Do they talk and behave in private (when the crowd isn’t watching) the same as they do in the public, or corporate, spotlight?

Does your organisation have leaders with integrity, or Janus-leaders?

Tight Lines . . .

John R Childress

john@johnrchildress.com

Posted in consulting, corporate culture, Human Psychology, John R Childress, leadership, Organization Behavior, Psychology | Tagged , , , , , , , , | 3 Comments

Another Business Lesson from Mother Nature . . .

darwin-orchid-lrg

It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.  ~Charles Darwin

In 1975 I left behind my Ph.D. degree in marine biology and ventured, unsuspectingly and very naively, into the world of commerce and business, first for a training company and then as co-founder of an international management consulting firm.  Building a business from nothing is all-consuming and for the next 25 years I rarely thought about biology, nature and evolution, except for those rare holidays taken in Africa, the Caribbean or fishing in Alaska.  Work was my full-time focus (maybe too much so) at the time and we grew our consulting firm rapidly.

When I semi-retired in 2000 I had the luxury to slow down, stop running for airplanes and taxis, and reflect on a few of the many lessons learned over the past 25 years. It was instructive and insightful and even though I am back in the world of consulting working with CEOs and senior leadership teams on strategy execution and culture change, I have taken many of the insights gained from my past education as a biologist into the world of business and organisation effectiveness, as well as lessons in leadership.

One of these lessons has to do with economic stability, complexity and the growth of a business.

There is great benefit from building and running a business in a stable and somewhat predictable period of economic prosperity, such as the world experienced between theeconomy end of WWII and the most recent global financial meltdown in 2008.  A few small recessionary cycles along the way notwithstanding, this was a period of tremendous growth in the global economy.  Rates of growth were positive and predictable in most industries and many businesses thrived and grew large in size (and also highly complex) and very profitable during these times. The globalisation of the financial services industry and the telecoms industry is just one example, with large global players emerging and employing large numbers of people doing all sorts of jobs, many in management.

native-orchidsIn nature we find an analogous situation in the tropics, where the stability of the environment (temperature, humidity, rainfall, daylight) have given rise to an enormous number and diversity of species and highly complex ecological adaptations.  Take Orchids for example.  The number of orchid species equals more than twice the number of bird species, and about four times the number of mammal species. The Orchid family also encompasses about 10% of all seed plants. And the complexity of their life cycles is staggering, especially their interaction with specific bees, butterflies, other insects and even certain mammals.

In numerous species of orchids, the life cycle is so complex that they are only pollinated bee_orchid_jun_04_400aby one single species of insect. For example, the “bee orchids” have evolved not only a shape and coloration to mimic a female bee, but they also produce an odor exactly similar to that of a female bee; all to attract the male bee to climb inside the orchid, where a special part of the flower loaded with pollen springs loose and attaches itself to the back of the male bee.  When the male bee then goes to another flower and crawls inside, he deposits the pollen to fertilize the orchid flower.

templAll this took millions of years to evolve and was only accomplished in a stable environment.  Large fluctuations in temperature, rainfall, etc. would have never allowed such a complex biological interaction to have developed.  We don’t find nearly the complexity or diversity of plant and animal species in the more variable ecological environments, like the temperate zones.

So, back to business. Businesses also can also grow large and complex during times of economic prosperity.  For example, during the build up of coalition forces in Iraq and later in Afghanistan, military and defense contractors experienced a bonanza in sales and orders, especially for military vehicles that could withstand the hard and rugged desert environments, as well as protect soldiers from roadside bombs and IEDs (Improvised Explosive Devices).

Sales were booming and the factories were full.  No need to market or hunt for sales, the order book was full of long-term contracts. And during boom times, most companiesdccdorgchart1.gif slowly add layers of management and staff.  Large profits allow for investment is all sorts of projects that in lean times couldn’t be funded. Complex and cumbersome management organisations evolved, such as Matrix management and other organisation design schemes, to manage the many complex programs and initiatives going on.  Overhead rates began to climb, but since profit margins were high, no one seemed too worried about these excess costs.  The result, complex systems with lots of human beings required to manage them. It was a time of managers managing managers, in abundance.

But the global economy is not stable.  When the economy “went south” in 2008, many firms with complex structures and thick layers of management could not adapt fast enough.  Complexity requires stability and predictability.  Variable environments and a changing global economy require rapid adaptability.  If the tropics suddenly encounter large variations in temperature, rainfall or humidity, many of the highly evolved and complex species would not be able to adapt fast enough and would perish.  The same is true of overly complex organisations with large management structures.  Many go out of business or become acquisition or turnaround candidates.

So, the lesson in all this?  The global economy is not stable.  It is not the tropical rain forest.  To continue to thrive and survive, companies must become lean and adaptive at all times.  The boom times don’t last so don’t be fooled into adding layers of management and reducing discipline and risk assessments, which was the downfall of the large banks (article by Demetrie Comnas).

The most effective business organisations are those that develop a culture of rapid adaptability and quick response to external changes. When the good times are around, profits soar.  When the economy is troubled, they are able to shift and change accordingly.

Two things can help develop a culture of rapid adaptability in an organisation: transparency of information across functional boundaries, and employee engagement.  Want to explore this subject further?  Take a look at FASTBREAK: The CEO’s Guide to Strategy Execution.

Tight Lines . . .

John R Childress

john@johnrchildress.com

Posted in consulting, corporate culture, ecosystems, John R Childress, leadership, parenting | Tagged , , , , , , , , , , , , , , , , , , , , , | 2 Comments

What I Do . . . Facilitate Strategy Meetings

norman_rockwell_school_teacher_classroom

When you grow up in a household of teachers (Mom taught English and Music, my Dad taught Math and coached basketball, taught aircraft engine mechanics during WWII, then later in life became a District Principal and County  Superintendent of Schools in California), education and lifelong learning just seems to be a part of your DNA.  At least it is in my case.

pour inFunny thing about education.  Most people believe the role of education is to “pour in” knowledge, facts and information.  The most educated are those who can cram in the most and then spit it back when the time comes! How many remember cramming for exams in high school and college?

But the word “education” comes from the latin root, “educo” which roughly translates as  ”to draw out” or “to lead out”, not to pour in or fill up.  Effective education is more about drawing out wisdom and insights from the student than pouring in knowledge or information.  Those who come up with their own answers, sometimes being prodded by a teacher asking insightful questions, tend to learn the lessons more deeply.

“Experience isn’t the best teacher, it’s the only teacher!”   ~Albert Schweitzer

We all learn more by experiencing the lessons than by reading about them or being lectured at.  It’s one of the reasons there are physics labs, biology labs and chemistry labs in high school, so the student can learn through a hands-on experience. Getting a driver license is the same thing.  Read the rules of the road and you can pass the written test, but it takes experience behind the wheel to pass the road test and get your license!

I started out to become a scientist and ultimately a college professor. So after going to both undergraduate (University of California 1966-1070) and graduate school in biology and marine ecology (Harvard University 1970-1972) I wound up doing a Ph.D. degree at the University of Hawaii.

Then a funny thing happened.  I left academic life to become a workshop facilitator for a large organization teaching classes in personal development and relationships, where for the next four years I honed my skills as a large group facilitator (100-200 people over a 4-day intensive self-development workshop) with a monthly circuit taking me from Los Angeles, to Honolulu, to Toronto, to Phoenix.  Gruelling, but talk about experiential learning.  I quickly became adept at understanding and managing group dynamics.  We even facilitated self-improvement workshops in the Hawaii State Prison.

Then in 1978 I co-founded an international management consulting firm focusing on the tmifacilitation of culture change, leadership team alignment, and business transformation. The recovery and restart of the Three Mile Island Nuclear Plant was one such assignment that called for experienced facilitation skills.

So, fast forward 35+ years later and what do I do?  I design and facilitate offsite workshops for large corporate senior leadership teams in developing and Fastbreak 2executing competitive strategies.  This process is based on my recent book, FASTBREAK: The CEO’s Guide to Strategy Execution.

And, true to the words of Albert Schweitzer and “experience being the best teacher”, my favourite phrase, used throughout these offsite workshops is:

There is no strategy without execution, and there is no execution without leadership!

What do you do?  Maybe we will meet in an offsite workshop one day!

Tight Lines . . .

John R Childress

john@johnrchildress.com

Posted in consulting, corporate culture, Human Psychology, John R Childress, leadership, Organization Behavior, Personal Development, strategy execution | Tagged , , , , , , , , | Leave a comment

Leadership Can’t Be Taught . . .

This is a post from a year ago that I think is appropriate for the current times, when we are still seeking leaders to rise up and be counted. Let me know what you think!

Experience isn’t the best teacher, it’s the only teacher.  ~Albert Schweitzer

My last post, A Chance Meeting at the Airport, caused a considerable amount of comment from my dedicated readers and even others.  I am pleased to have put out a topic that we all feel so strongly about and where we can learn from each other’s ideas, experiences and points-of-view.  To me, it is times like this when a blog is really doing its job.

Basically, the discussion centres around whether or not leadership can be taught.  We are not discussing the age-old question of are leaders made or born.  I think that has been answered a long time ago: leaders are made, not born.  However, our discussion centres on just how leaders are made.

In my blog I put forth the argument that “Leadership can’t be taught, but it can be learned!”

Let me elaborate further. Teaching leadership to a class of students, or even giving a seminar on leadership to executives is about as effective in developing leaders as reading a cookbook is in developing chefs.  It’s not the information, it’s the doing that develops skills, and leadership is a skill set, just as being a chef demands a skill set. Listening to an entertaining and informative lecture, or even reading one of the many books on leadership does not develop leaders, it builds a library of information.  We know more about leadership, but we don’t do more with it.  That’s the problem and why I believe that leadership can’t be taught.  They teach Ethics is law school and business school, yet we have more and more politicians and executives who don’t act ethically.

Learning and leadership are indispensable from each other.  ~John F. Kennedy

Leadership can’t be taught, but it can be learned.  And learning leadership is akin to learning any other skill.  Beyond the knowledge of the subject, there must be an appetite for being a leader, and the courage to act in accordance with the principles of leadership gained from the teaching.  Too may people attend a course on leadership or an executive seminar on leadership taught by some of the best known leaders and walk out the door more informed, but not committed to being a leader.  In fact, they wind up with clever quotes and examples yet still avoid putting themselves in situations that call for real leadership.

Consider the CEOs of the “big banks” and their lack of leadership during the global financial crisis.  Since when did bailouts without internal changes become a leadership principle?  Consider the current situation of American Airlines.  Since when did declaring bankruptcy become a business leadership strategy?

Becoming a leader.

For those with the courage and commitment to being a leader, very little teaching is required.  They learn by doing; through experience, not words.  They are the ones that volunteer for all the crappy jobs inside the company.  They join the teams trying to solve the biggest problems.  They take on the assignment of cleaning up a troubled division.  They don’t go to a leadership seminar, they go to work. They learn from other leaders who have faced difficult situations and they internalize these lessons.  Do they always win? Nope.  Do they always learn something invaluable about leadership and themselves. Absolutely. Do they grow their leadership “muscles”? Definitely.

Don’t read a book or go to a seminar, let your life’s work be the book that someone else reads and the seminar others attend.

Tight Lines . . .

John R Childress

john@johnrchildress.com

Posted in consulting, corporate culture, Human Psychology, John R Childress, John's views on the world, leadership, Life Skills, Organization Behavior, Personal Development, Self-improvement | Tagged , , , , , , , , , , , | 9 Comments

Employee Engagement . . .

Churchill

I am always ready to learn, although I do not always like being taught.  ~Winston Churchill

Winston Churchill was a crafty and wise politician in the British Parliament, and also served as Prime Minister of England during the difficult years of WWII.  His determination and resolve rallied the British people to defend their homeland against Nazi aggression and led them to take the fight to Hitler himself.

I like this quote because it says a great deal in a short sentence about business and organisation dynamics, although not directly.

When looking through the lens of today’s uncertain global economy, it is imperative to get everyone, from the CEO to the night janitor, fully engaged in helping the company survive and thrive. Budgets are tight, new business acquisition is more competitive than ever, cost containment is paramount, and to be sustainable the business needs “all hands on the pump”. Yet that doesn’t always seem to be the case.

For example, the Gallup Management Journal publishes a semi-annual Employment Engagement Index. The most recent U.S. results indicate that:

  • Only 29 percent of employees are actively engaged in their jobs. These employees work with passion and feel a profound connection to their company. People that are actively engaged help move the organization forward.
  • Fifty-four percent of employees are not engaged. These employees have essentially “checked out,” sleepwalking through their workday and putting time – but not passion – into their work. These people embody what Jack Welch said several years ago. To paraphrase him: “Never mistake activity for accomplishment.”
  • Seventeen percent of employees are actively disengaged. These employees are busy acting out their unhappiness, undermining what their engaged co-workers are trying to accomplish.

So it seems to me that just about every Human Resource article I come across has something to say about “how to increase employee engagement”.  There are the 10 secrets for greater engagement, workshops on how to improve employee engagement, the 10 “C’s” of employee engagement, and lots of other tips on how to get employees more engaged.

Let me suggest a different point of view.  Engagement is not something we “do to employees” or something that can be taught in a workshop or built during an “all hands meeting”.  And definitely, employee engagement is not an HR issue.

Motivated, enthusiastic and dedicated employees is a result of motivated, enthusiastic and dedicated leadership! It’s a leadership and a business issue, not an HR issue.

Organizations are shadows of their leaders . . . that’s the good news and the bad news!

Employees who are excited about the company and it’s future, who routinely come up with new and better ways of doing things, who encourage their friends to join the company, are the result of leadership behaviours and business practices that foster engagement.  What are these?

There is no one single employee engagement silver bullet (so stop listening to consultants and training companies who promote their workshops or training). Effective employee engagement is a combination of many factors, just like reputation or brand value is a combination of many factors.

  • Leaders who listen to employees: not just at Quarterly meetings, but every day. Not-listeningIn the canteen, in the halls, in the parking lot, on the shop floor.  They listen with genuine respect and curiosity. They ask questions.  They ask about their families.  They seek to find out how things can be done better.  But most of all, they listen.
  • Policies which make sense to employees:  I can’t tell you how many policies I have run across inside of companies that just don’t make good sense!  They are either too cumbersome and don’t add value to the customer or product, or demand information that nobody every looks at.  Stupid policies irritate everyone and after a while people get unmotivated.
  • An understanding of where the company is headed and how my work fits in to the overall strategy for success:  Too many company strategies are locked up in the executive suite as if they were national secrets.  And since most strategies are contained in several thick binders and 300-page documents, very few of the senior team really understand the entire business strategy (most just read the executive summary and the section on their function). In the majority of companies, all employees ever see is the sales charts or the quality metrics.  Employees are not stupid.  They go home and manage small businesses, run the church or city council finances, restore old airplanes or cars, set up websites at home.  They are interested in the world, yet we shut them out at work by keeping the strategy and forward plans a “secret”.
  • The behaviour of my direct boss or manager.  Too often engagement is damagedthe-impact-of-bad-bosses-L-BzvjMB by a direct boss who gets away with bad behaviour.  Bad mouthing employees, demeaning language, lack of respect for others and other forms of poor behavior go against almost every company’s values, yet they are rarely brought to task.  As a result, respect for management and leadership is eroded, and engagement decreases.

These are just a few of the elements inside of an organization that erode employee engagement.  Employee engagement is a leadership and business issue, not an HR issue.

Fastbreak 2In the recent book, FASTBREAK: The CEO’s Guide to Strategy Execution, a new leadership and business process for execution excellence is presented, the Line-of-Sight™ Strategy Execution Roadmap, which is essentially the entire business strategy on a single page in visual format.  It tells a clear story of what is important, what we are doing to win in the marketplace, and how all work in each department fits into the overall strategy.

A visual map of the business strategy is easy to communicate to all employees and quickly gets them engaged in understanding how they make a difference to the business.  And since the Strategy Execution Roadmap is updated every month, everyone can be kept abreast of progress and issues that need attention. It also gets management away from “death by powerpoint” and into real dialogue with employees.

Employee engagement is a business and leadership issue.  What will you do differently tomorrow to help everyone find more fulfilment and engagement at work?

Tight Lines . . .

John R Childress

john@johnrchildress.com

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Open Your Eyes . . . Create a New Reality

Isaac Gutiérrez Pascual ©2010

Question:  Is the storm approaching or receding?

Our eyes are wonderful things, perfectly adapted for the human species to be able to see across a broad and wide landscape, and yet in the next instant focus on a small task right in front of us. And whatever we focus on, that image hits the back of the eye, gets the_visual_systemconverted into signals that flow into the visual cortex of the brain and, combined with lots of past images and feelings, allow us not only to see our surroundings, but to interpret them as well.

These images define the human experience: the “dangerous curve up ahead” image that signals us to slow down the car, and the “tears of a friend” image that signals us to be compassionate and to reach out with friendship.

Yes, we have the ability to see broadly, but too often we narrow our vision to only a fraction of the total picture.  We tend to focus on one thing and not the whole. At times this “selective vision” is good and helps separate the wheat from the chaff. On the other side of the coin, selective perception is our worst enemy.

Obstacles are those frightful things you see when you take your eyes off your goal.  ~Henry Ford

The image at the start of this blog, the storm clouds combined with the Moon and open Isaac Gutiérrez Pascual ©2010sky provides a rich visual tapestry, as does life itself.  But too often, we focus mainly on the storm clouds, the impending doom, the bad circumstances, the storms in our lives.  There is much more to this picture, but we tend to focus on the negative.

Listen to any conversation at a cafe, in the office, or in your own home and, if you pay attention and keep a tally, you will find that most of the time people focus on the negative, the storm, and not the positive, the clear sky.

And this is a phenomenon I find all too often today in businesses.  Yes the global economy is struggling.  Yes companies are cutting back in order to survive.  Yes many managers don’t have good people skills. There are many storm clouds about. But it’s only a part of the picture and not the whole.

The problem is, the more we focus on the negative things, and the more we talk about the negative things, the worse we begin to feel. Focus on the negative and it is easy to become negative as well.

Many posts ago I wrote about a book that changed my life: As A Man Thinketh, by James Allen. The basic wisdom behind this short little book (more like an essay) is that what we dwell upon with our thinking, we tend to create.  And since thoughts guide our feelings,  what we focus our thinking upon affects our attitude as well. Thoughts influence attitude and attitude influences actions.

Now we come back to business.  In today’s difficult global economic environment, many businesses are struggling and talk of growth and new market opportunities has been replaced with cost cutting and layoffs.  And if we listen to the everyday conversations inside of most companies, it is overwhelmingly about the storm clouds.  “It’s a tough market.  Nobody is buying right now.  They (usually top management or corporate) won’t let us invest and have cut our R&D and innovation budgets to zero. How can I hope to motivate my staff when the future is so bleak.”

Yet I firmly believe many executives and managers are only seeing a part of the picture.  Only focusing on the storm clouds. Only seeing and talking about the problems.  What about focusing on the good news?  The 18-hour days the project team put in to deliver a time sensitive proposal before the deadline? The opportunity to fix some of the wasteful policies and procedures that have been ignored during the boom times? The opportunity to mentor and develop people?  The opportunity to develop a strategic plan or scenario planning?  The great work people are doing to help keep the company cost competitive?

It’s not important what happens in life, it’s how you handle it that counts!  ~Thomas D Willhite

Being willing to see the whole picture and not just focusing on the storm clouds, is a great leadership skill.  And we are talking about self leadership as well.

Tight Lines . . .

John R Childress

john@johnrchildress.com

Posted in consulting, corporate culture, Human Psychology, John R Childress, leadership, Life Skills, Organization Behavior, Personal Development, Psychology, Self-improvement | Tagged , , , , , , , , , , | 4 Comments