Tag Archives: change management

Friction and Culture Change

I don’t know about you, but every once in a while I get a flashback from High School. Sometimes it’s about my lackluster sports career, sometimes about the marching band I played in, and occasionally about one of my classes. … Continue reading

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Most Organization Change Really Isn’t Change

Changing the title or job description is not really change. Real change is adopting and implementing a new set of behaviours appropriate for the situation. When faced with a change in market conditions, new competition or a disruptive technology, most … Continue reading

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Culture Change and First Principle Thinking

“Begin at the beginning,” the King said, very gravely, “and go on till you come to the end: then stop.”  ― Lewis Carroll, Alice in Wonderland Like many other things in Alice in Wonderland, this sounds like nonsense advice.  Yet … Continue reading

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Peer Leadership, Courage and Culture Change

The best training program in the world is absolutely worthless without the will to execute it properly, consistently, and with intensity.  ~John Romaniello Let’s face it, corporate America has been trained, retrained, and then trained again (even trained out!) on leadership … Continue reading

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The Reality of Corporate Culture and “Flat World” Thinking

“The church says the earth is flat; but I have seen its shadow on the moon, and I have more confidence even in a shadow than in the church.” ― Ferdinand Magellan Several hundred years ago, most people believed the world … Continue reading

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Wrong! 8 Common Assumptions about Culture Change

Failure is simply the opportunity to begin again, this time more intelligently.  ~Henry Ford One of my greatest insights about culture change came early in my career from an assignment with AVCO Everett Research Labs. Basically this was a defense technology … Continue reading

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Culture Change and Customer Service “Cycle-time”

Conventional wisdom is not always wisdom. The conventional wisdom of organizational behaviour is that it takes 3 or more years to change corporate culture, mainly because culture is often heavily engrained into the systems, behaviours, work habits, values and beliefs … Continue reading

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