Tag Archives: Customer Service

A Test for Accountability . . .

Posted on April 23, 2013 by

Those with a mindset of accountability make things happen and get results.  Those without accountability make excuses and have ample reasons for their lack of results! Success in life, success in business and success most everywhere seems to accompany the … Continue reading →

Posted in consulting, corporate culture, Human Psychology, John R Childress, leadership, Life Skills, Organization Behavior, Self-improvement, strategy execution, the business of business | Tagged , , , , , , , , | 4 Comments

Screwed by Amazon.com?

Posted on February 15, 2013 by

Ever since Amazon.com began I have been an ardent supporter as a customer.  Fast, efficient, limitless titles, easy shopping experience.  I purchase all my books through Amazon, and even some non-book items.  I am an Amazon Prime member. They seem … Continue reading →

Posted in corporate culture, John R Childress, Organization Behavior, the business of business | Tagged , , , , , , | 4 Comments

There is only one corporate asset – the customer!

Posted on February 13, 2013 by

You can dress up a pig, but in the end it is still a pig! After 35 years in business consulting working across multiple industries and numerous geographic regions, I have come to the conclusion that I am not a … Continue reading →

Posted in consulting, corporate culture, John R Childress, leadership, strategy execution | Tagged , , , , , , , , , | 1 Comment

Hazardous Duty . . . OSHA Required

Posted on January 22, 2013 by

When women are depressed, they eat or go shopping. Men invade another country. It’s a whole different way of thinking. ~Elayne Boosler When ever I have an extended business trip to the US, my wife and daughter push handwritten shopping requests … Continue reading →

Posted in corporate culture, Human Psychology, John R Childress, John's views on the world, Organization Behavior, parenting, Psychology, strategy execution | Tagged , , , , , | 1 Comment

In the beginning was the Word . . .

Posted on October 24, 2012 by

Think twice before you speak, because your words and influence will plant the seed of either success or failure in the mind of another.   -Napoleon Hill There is much talk lately about corporate culture and its impact on business and … Continue reading →

Posted in consulting, corporate culture, Human Psychology, John R Childress, leadership, Organization Behavior, Personal Development, strategy execution | Tagged , , , , , , , , | 4 Comments

Are you a valued client or just a job number?

Posted on September 1, 2012 by

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.  -Henry Ford I’ve had two very recent interactions with the new generation of entrepreneurs that left me walking … Continue reading →

Posted in corporate culture, Human Psychology, John R Childress, leadership, Organization Behavior, strategy execution | Tagged , , , , , , , , , , , , , | 3 Comments

Hotel Fire, Business Processes and Customer Satisfaction

Posted on July 10, 2012 by

“Service isn’t something you can turn on and off.  It requires a great product, training and giving our associates the tools they need to serve our guests.”  -Bill Marriott I don’t know of any frequent business traveller who likes leaving … Continue reading →

Posted in consulting, Human Psychology, John R Childress, leadership, Life Skills, Organization Behavior, strategy execution | Tagged , , , , , , | 2 Comments

Getting my hair cut . . .

Posted on February 17, 2012 by

Forget not that the earth delights to feel your bare feet and the winds long to play with your hair.  ~Kahlil Gibran I live in a big city. London, a very big city!  The recent population of Greater London is … Continue reading →

Posted in consulting, corporate culture, flyfishing, the business of business | Tagged , , , , , , , , , , , | Leave a comment

The Buggy Whip, Traditional Publishing and Vision Express

Posted on February 1, 2012 by

What do these three, the buggy whip, traditional publishing and Vision Express have in common?  They were all highly successful and dominated their respective industries until being displaced by innovation and their traditional business models became obsolete.  I chose these three … Continue reading →

Posted in John's views on the world, leadership, the business of business | Tagged , , , , , , , , | Leave a comment

Vision Express, Again and Again . . .

Posted on January 9, 2012 by

People problems are not always problem people. When you look at the phenomenal growth and success of companies like Zappos, the online shoe retailer, it is easy to see the critical importance of service and customer satisfaction.  If you haven’t … Continue reading →

Posted in consulting, corporate culture, leadership, strategy execution | Tagged , , , , , , , | 4 Comments