3 Deadly Sins of Poor Leadership (cont’d) . . .

comms

In a previous posting I began a series on the 3 Deadly Sins of Poor Leadership. My initial posting focused on not moving fast enough to replace poor performers, either for performance or behavioural reasons.  This is especially damaging to the CEO or team leader’s credibility, since everyone in the organization knows who is not performing (remember, employees watch upper management and talk circulates quickly).  Everyone watches the CEO to determine her level of courage and leadership.  Keeping poor performing executives is also damaging to the overall culture, sowing the seeds of mistrust and lack of professionalism.

I consider Leadership Deadly Sin #2 both debilitating and insidious, and unfortunately, far too common.

The way we communicate with others and with ourselves ultimately determines the quality of our lives.  ~Tony Robbins

The 2nd Deadly Sin of Poor Leadership is when the CEO fails to establish frequent open and direct communication with each member of the senior team, but instead rely on their direct reports to come to them when they need to talk.  Leaders set the tone.  If the leader doesn’t reach out regularly to have open conversations with members of the senior team, then they won’t either.

Consider the example of the CEO who believes that “I’m easy to talk to; if they have an issue my door is always open”, yet has failed to establish a habit of regular and open communications.  If the CEO doesn’t reach out and meet one on one with her team on a regular basis, then they won’t reach back.  As a result communication and respect tend to erode.

The CEO is more than the boss and decision maker.  Good leaders are also developers of people, helping the individual members of their team to develop their skills and talents, to become more aware of their weaknesses and shortcomings, and providing an open 170px-GEN_Colin_Powellsounding board for ideas and personal and professional issues.  But the leader who fails to take the first step and establish an open communication pathway, fails in long run.

“The day soldiers stop bringing you their problems is the day you have stopped leading them.”  ~General Colin Powell

I have known several CEOs who believe that communication is “up to the other person”.  If they need help they will come and ask.

I have also known CEOs who are uncomfortable with the leadership requirements of direct, face-to-face leadership, and who tend to avoid having regular dialogues with their emaildirect reports.  It is not uncommon for CEO’s who hide behind “being too busy” to send out their performance evaluations via email!  After working hard all year, how would you feel to receive a performance review from your boss via email rather than face to face?  Even if it was an excellent review, wouldn’t you want to discuss it face to face?  To probe further and learn more?

One of the key obligations of leadership is direct, straight-forward, open and frequent communication, especially with direct reports.

The role of leadership is to create more leaders, not more followers!

Tight Lines . . .

John R Childress

john@johnrchildress.com

About johnrchildress

John Childress is currently Visiting Professor in Strategy and Culture at IE Business School in Madrid and a pioneer in the field of strategy execution, culture change, executive leadership and organization effectiveness, author of several books and numerous articles on leadership, an effective public speaker and workshop facilitator for Boards and senior executive teams. In 1978 John co-founded The Senn-Delaney Leadership Consulting Group, the first international consulting firm to focus exclusively on culture change, leadership development and senior team alignment. Between 1978 and 2000 he served as its President and CEO and guided the international expansion of the company. His work with senior leadership teams has included companies in crisis (GPU Nuclear – owner of the Three Mile Island Nuclear Plants following the accident), deregulated industries (natural gas pipelines, telecommunications and the breakup of The Bell Telephone Companies), mergers and acquisitions and classic business turnaround scenarios with global organizations from the Fortune 500 and FTSE 250 ranks. He has designed and conducted consulting engagements in the US, UK, Europe, Middle East, Africa, China and Asia. Currently John is an independent advisor to CEO’s, Boards, management teams and organisations on strategy execution, corporate culture, leadership team effectiveness, business performance and executive development. John was born in the Cascade Mountains of Oregon and eventually moved to Carmel Highlands, California during most of his business career. John is a Phi Beta Kappa scholar with a BA degree (Magna cum Laude) from the University of California, a Masters Degree from Harvard University and was a PhD candidate at the University of Hawaii before deciding on a career as a business entrepreneur in the mid-70s. In 1968-69 he attended the American University of Beirut and it was there that his interest in cultures, leadership and group dynamics began to take shape. John Childress resides in London and the south of France with his family and is an avid flyfisherman, with recent trips to Alaska, the Amazon River, Tierra del Fuego, and Kamchatka in the far east of Russia. He is a trustee for Young Virtuosi, a foundation to support talented young musicians. You can reach John at john@johnrchildress.com or john.childress@theprincipiagroup.com
This entry was posted in consulting, corporate culture, Human Psychology, John R Childress, leadership, Organization Behavior, Personal Development, strategy execution and tagged , , , , , . Bookmark the permalink.

2 Responses to 3 Deadly Sins of Poor Leadership (cont’d) . . .

  1. Hilary Lemi Peter says:

    Thank you very much for showing the qualities of leadership and how everybody should put in practice and not to let history repeat itself because of poor leadership.

    Like

  2. Pingback: The 3rd Deadly Sin of Poor Leadership . . . | John R Childress . . . Rethinking

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s