Monthly Archives: November 2014

Who “Owns” Corporate Culture?

If everyone is accountable, then no one is accountable. When organisations and companies first evolved, it was the founder who tended to be responsible for just about everything, from visiting the factory floor and telling people what to do, visiting … Continue reading

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Corporate Culture: Change or Evolve?

  During my undergraduate and graduate years (1966-1974) I studied marine biology, population ecology and evolution at the University of California, Harvard and the University of Hawaii.  In those days my heroes were Charles Darwin, oceanographer Jacques Cousteau and Harvard professor … Continue reading

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An “Unspeakable” Driver of Banking Culture

In the Harry Potter books and movies, there is a character so evil, so foul, so corrupting that ordinary people refused to say his name.  Instead they referred to him as “he who must not be named”!  Of course that was … Continue reading

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Big Banking’s Achilles Heel

What defines us is how well we rise after falling! According to Greek mythology, when Achilles, the son of the goddess Thetis and the Greek hero Peleus, was born it was foretold that he would die young. To protect him, Thetis took the … Continue reading

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The Best Investment . . .

My father began his career as a teacher, then became a Principal (Head Master) and later the Superintendent of Schools for a county in California.  He was an educator all his life and believed in education.  But he was definitely … Continue reading

Posted in Human Psychology, John R Childress, Life Skills, parenting, Personal Development, Self-improvement | Tagged , , , , , , | 1 Comment

Hotel Fire, Business Processes and Customer Satisfaction

“Service isn’t something you can turn on and off.  It requires a great product, training and giving our associates the tools they need to serve our guests.”  -Bill Marriott I don’t know of any frequent business traveller who likes leaving … Continue reading

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The Barometer and Leadership Effectiveness

Never cut a tree down in the wintertime. Never make a negative decision in the low time. Never make your most important decisions when you are in your worst moods. Wait. Be patient. The storm will pass. The spring will … Continue reading

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