Monthly Archives: June 2015

Don’t Confuse Corporate Culture with Tradition

We are connected to the past, but are not defined by it. Many companies are proud of their heritage and company traditions.  HSBC is 150 years old this year and planning multiple celebrations focused on its long tradition of supporting economic growth … Continue reading

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Shadow of the Leader: The Remake.

I hope I shall possess firmness and virtue enough to maintain what I consider the most enviable of all titles, the character of an good man.   -George Washington (1732-1799)   One of the fundamental tenants of corporate culture is the … Continue reading

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Why Customer Insight is So Elusive

The holy grail of many organisations is to be so close to the customer that they truly understand the “world of the customer” (not just the “voice of the customer” – VoC) and all the ways the customer uses their … Continue reading

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The Gauntlet of Corporate Culture

As a form of punishment, running the gauntlet has its origins in Roman times, and probably before.  A thief or coward was forced to run between two long lines of soldiers armed with clubs and spears. As the criminal ran … Continue reading

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Why Culture Change Programs Don’t Deliver . . . Another Viewpoint

There are lies, damned lies, and statistics. ~ Mark Twain There is a very popular TV game show in American culture called  Family Feud which features two competing families must name the most popular responses to a survey question posed to … Continue reading

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