Tag Archives: airline baggage fees

Banking and Death by a “Thousand Cuts”

It is far easier to destroy a good brand than to build a good brand! Brand reputation can add, or subtract, significantly to share price. ¬†Consider the brand power of Apple as depicted in this simple graph on global PC … Continue reading

Posted in corporate culture, John R Childress, leadership, Organization Behavior, strategy execution | Tagged , , , , , , , , , , , , , , | 1 Comment

PROFIT, PROFIT, PROFIT . . . Service, Service, Service

It seems that, after banks, airlines have become the most hated companies for customers to deal with. ¬†I’ll bet there is not one person reading this blog that hasn’t had multiple bad experiences with airlines; either at check-in, on the … Continue reading

Posted in Classical Music, corporate culture, John R Childress, John's views on the world, Organization Behavior, strategy execution | Tagged , , , , , , , , , , | 3 Comments