Tag Archives: American Airlines

PROFIT, PROFIT, PROFIT . . . Service, Service, Service

It seems that, after banks, airlines have become the most hated companies for customers to deal with.  I’ll bet there is not one person reading this blog that hasn’t had multiple bad experiences with airlines; either at check-in, on the … Continue reading

Posted in Classical Music, corporate culture, John R Childress, John's views on the world, Organization Behavior, strategy execution | Tagged , , , , , , , , , , | 3 Comments

How Corporate Culture is Formed . . .

The behaviour you ignore is the behaviour you condone! There is much talk about the concept of “corporate culture” in today’s business and academic press. A recent Google search for the phrase “corporate culture” turned up 621 million hits in … Continue reading

Posted in consulting, corporate culture, Human Psychology, John R Childress, leadership, Organization Behavior, Psychology, strategy execution | Tagged , , , , | 3 Comments

The Best Defense is a Good Offense . . .

Since when did bankruptcy become a strategy? Declaring Chapter 11 bankruptcy in order to solve poor business performance seems to be a growing trend, especially among the US airlines.  The recent news release of the Chapter 11 filing by American … Continue reading

Posted in leadership, strategy execution | Tagged , , , , , , , , , , , , | 2 Comments