Tag Archives: business processes

The Hidden Dimension of Strategy Validation

(Note:  This blog was published for the first time several years ago, but it is still timely. Enjoy) The logic of validation allows us to move between the two limits of dogmatism and skepticism. ~Paul Ricoeur It is too often … Continue reading

Posted in consulting, corporate culture, John R Childress, leadership, Organization Behavior, strategy execution | Tagged , , , , , , , , , , , | Leave a comment

Hotel Fire, Business Processes and Customer Satisfaction

“Service isn’t something you can turn on and off.  It requires a great product, training and giving our associates the tools they need to serve our guests.”  -Bill Marriott I don’t know of any frequent business traveller who likes leaving … Continue reading

Posted in consulting, Human Psychology, John R Childress, leadership, Life Skills, Organization Behavior, strategy execution | Tagged , , , , , , | 2 Comments