Tag Archives: customer experience

The 3 Deadly Sins of Poor Leadership: Part 3

In previous postings I began a series on the sins of poor leadership. The first article,  Part 1,  focused on not moving fast enough to replace poor performers, either for performance or behavioural reasons.  The 2nd Deadly Sin of Poor Leadership detailed how the … Continue reading

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It’s Not the Strategy, Stupid!

When two organizations adopt the exact same strategy, are in the same industry, compete geography and seek to capture the same customer segment, have equal access to capital, one would expect similar results and performance.  But there is more to … Continue reading

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Banking and Death by a “Thousand Cuts”

It is far easier to destroy a good brand than to build a good brand! Brand reputation can add, or subtract, significantly to share price.  Consider the brand power of Apple as depicted in this simple graph on global PC … Continue reading

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Getting my hair cut . . .

Forget not that the earth delights to feel your bare feet and the winds long to play with your hair.  ~Kahlil Gibran I live in a big city. London, a very big city!  The recent population of Greater London is … Continue reading

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