Tag Archives: customer satisfaction

The Vise and Business Transformation

A vise or vice (American and British English spelling differences) is a mechanical screw apparatus used for holding or clamping a work piece to allow work to be performed on it with tools. Vises usually have one fixed jaw and another, parallel, jaw which is moved towards … Continue reading

Posted in consulting, corporate culture, flyfishing, Human Psychology, John R Childress, leadership, Organization Behavior, Personal Development, strategy execution | Tagged , , , , , , , , | 1 Comment

A visit to Vision Express . . .

The eyes are the windows to the soul. After sitting in front of a computer screen for hours nearly every day my eyes tend to get a little tired and blurry.  Add to that the impact of age on the … Continue reading

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Just what is a Luxury Hotel?

Times change, but our dedication to perfecting the travel experience never will.  Our highly personalised 24-hour service, combined with authentic, elegant surroundings of the highest quality, embodies a home away from home for those who know and appreciate the best. … Continue reading

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Why I Dislike Big Hotel Chains . . .

A business that makes nothing but money is a poor kind of business.  -Henry Ford I happen to be a big fan of standardized processes and consistency as a way of controlling costs and delivering consistent products and services.  McDonalds … Continue reading

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