Tag Archives: downsizing

The Written Culture and the Default Culture . . .

Suppose you work in a company that has Superior Customer Service as one of its Core Values, Best-In-Class Customer Service as one of its key Strategic Objectives, and a company metric related to something like “90% or above customer satisfaction rating”. It would … Continue reading

Posted in corporate culture, Human Psychology, leadership, Organization Behavior, strategy execution | Tagged , , , , , , , , , , , | Leave a comment

Cost Reduction: The Lazy Way and The Smarter Way

Good management is about increasing sales, growing profit margins, growing people, and controlling costs. And over the past 100 years since the birth of “Scientific Management” by Frederick Taylor, more and more tools and techniques have been developed to accomplish these four important … Continue reading

Posted in consulting, corporate culture, John R Childress, leadership, Organization Behavior, Psychology, strategy execution | Tagged , , , , , , , , , | 1 Comment

Cost Creep and Silo-focus

Silos are great for missiles, but not for organisations. Every CFO knows about “cost creep”; the slow build up over time in the cost/revenue ratio.   And try as they might to bring it to the attention of the CEO and the … Continue reading

Posted in consulting, corporate culture, John R Childress, leadership, Organization Behavior, strategy execution | Tagged , , , , , , , , , , | Leave a comment

A Leadership Dilemma.

One of the important lessons that leaders must learn is how to make a decision between two rights!  Anyone can pretty easily make a decision when presented with an obvious right and an equally obvious wrong.  Those choices don’t involve … Continue reading

Posted in consulting, corporate culture, Human Psychology, John R Childress, leadership, Organization Behavior, Psychology, strategy execution | Tagged , , , , , , , , , , , , | 4 Comments