Tag Archives: Fastbreak

Employee Engagement and Strategy Execution: A Real Example

It’s January in London. It’s cold, overcast and rainy almost every day. And besides that, at a latitude of 52 degrees North, darkness falls around 4pm, making it seem even colder. The perfect time of year for the boiler and central … Continue reading

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Collateral Benefits ?

The bee collects honey from flowers in such a way as to do the least damage or destruction to them, and he leaves them whole, undamaged and fresh, just as he found them.  ~Saint Francis As a result of the … Continue reading

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Championship Tennis and Strategy Execution

Many of us here in the UK are infected with Wimbledon fever!  That magical time of year when the reigning champions face not only each other, but the rising stars of the future. Dynasties can fall and new kings and … Continue reading

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Wrong! 8 Common Assumptions about Culture Change

Failure is simply the opportunity to begin again, this time more intelligently.  ~Henry Ford   One of my greatest insights about culture change came early in my career from an assignment with AVCO Everett Research Labs. Basically this was a defence … Continue reading

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Culture Change and Customer Service “Cycle-time”

Conventional wisdom is not always wisdom. The conventional wisdom of organizational behaviour is that it takes 3 or more years to change corporate culture, mainly because culture is often heavily engrained into the systems, behaviours, work habits, values and beliefs … Continue reading

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If I Had Known It Would Be This Hard . . .

Over the years I have spoken to many entrepreneurs and most say the same thing: “If I had known it was going to be this hard, I never would have started my business!”  Yet, hard or not, frustrations or not, … Continue reading

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Another Business Lesson from Mother Nature . . .

It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.  ~Charles Darwin In 1975 I left behind my Ph.D. degree in marine biology … Continue reading

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