Tag Archives: hotel fire

Hotel Fire, Business Processes and Customer Satisfaction

“Service isn’t something you can turn on and off.  It requires a great product, training and giving our associates the tools they need to serve our guests.”  -Bill Marriott I don’t know of any frequent business traveller who likes leaving … Continue reading

Posted in consulting, Human Psychology, John R Childress, leadership, Life Skills, Organization Behavior, strategy execution | Tagged , , , , , , | 2 Comments