Tag Archives: hotel service

Hotel Fire, Business Processes and Customer Satisfaction

“Service isn’t something you can turn on and off.  It requires a great product, training and giving our associates the tools they need to serve our guests.”  -Bill Marriott I don’t know of any frequent business traveller who likes leaving … Continue reading

Posted in consulting, Human Psychology, John R Childress, leadership, Life Skills, Organization Behavior, strategy execution | Tagged , , , , , , | 2 Comments

Stunning Hotel, Crappy Service

We are in the Medieval Cite of Carcassonne, France, staying at the Hotel de la Cite, a 5-star venue inside the walls of this spectacular fortress city in the south of France. Due to guests arriving to rent our French … Continue reading

Posted in corporate culture, John R Childress, John's views on the world, leadership, strategy execution | Tagged , , , , , , | 2 Comments