Tag Archives: johnrchildress

The Business Reason Culture Comes Last, Not First

As one of the first researchers and consultants on culture, beginning in 1978, I fully understand how important culture is to customer satisfaction, employee engagement, cyber security and overall business performance. (see Culture Rules) Yes, culture matters; big time! It is … Continue reading

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TQM 2.0: Quality of Strategy

In an earlier blog I talked about it being time to refocus on Quality for the 21st Century and thanks to reader feedback have coined the term, TQM 2.0.  There are three elements of this new focus on quality (the Three … Continue reading

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