Tag Archives: quality of leadership

Rethinking Elected Leadership . . .

“ No matter how important a man at sea may consider himself, unless he is fundamentally worthy the sea will someday find him out.”  –Felix Riesenberg Imagine the following scenario: An experienced sea captain sets sail with a hired crew … Continue reading

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TQM 2.0: Quality of Strategy

In an earlier blog I talked about it being time to refocus on Quality for the 21st Century and thanks to reader feedback have coined the term, TQM 2.0.  There are three elements of this new focus on quality (the Three … Continue reading

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Total Quality Leadership . . .

“Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.”   – Phil Crosby In the early 1980s the US was losing the quality race to … Continue reading

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