Tag Archives: Ralph Waldo Emerson

Corporate Culture is visible if you know what to look for . . .

Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected. -Steve Jobs Not too long ago a friend of mine asked how to tell a reputable plumber or tradesman from the “cowboy” fixit men … Continue reading

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The Written Culture and the Default Culture . . .

Suppose you work in a company that has Superior Customer Service as one of its Core Values, Best-In-Class Customer Service as one of its key Strategic Objectives, and a company metric related to something like “90% or above customer satisfaction rating”. It would … Continue reading

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Black Toilet Paper? MBA Case Studies Gone Bonkers . . .

  “The things taught in schools and colleges are not an education, but the means of education. “– Ralph Waldo Emerson I am a big fan of Professor Henry Mintzberg of McGill University.  Mintzberg is, in my mind, one of the few academics that … Continue reading

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Trust?

A man who trusts nobody is apt to be the kind of man nobody trusts. -Harold MacMillan I have a fairly straightforward mind but this whole issue of trust, especially inside an organisation, has me confused.  Every time I work … Continue reading

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