Tag Archives: rate of change

Culture Change: The Objective or a Positive By-Product?

Nothing defines humans better than their willingness to do irrational things in the pursuit of phenomenally unlikely payoffs. This is the principle behind lotteries, dating, and religion. ~Scott Adams (creator of Dilbert cartoons) Here’s a radical thought! ¬†Instead of a … Continue reading

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Culture Change and Customer Service “Cycle-time”

Conventional wisdom is not always wisdom. The conventional wisdom of organizational behaviour is that it takes 3 or more years to change corporate culture, mainly because culture is often heavily engrained into the systems, behaviours, work habits, values and beliefs … Continue reading

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