Tag Archives: service

Why Customer Insight is So Elusive

The holy grail of many organisations is to be so close to the customer that they truly understand the “world of the customer” (not just the “voice of the customer” – VoC) and all the ways the customer uses their … Continue reading

Posted in corporate culture, Human Psychology, John's views on the world, leadership, Organization Behavior, strategy execution | Tagged , , , , , , , , , , , , , , | Leave a comment

It’s Not the Strategy, Stupid!

When two organizations adopt the exact same strategy, are in the same industry, compete geography and seek to capture the same customer segment, have equal access to capital, one would expect similar results and performance. ┬áBut there is more to … Continue reading

Posted in consulting, corporate culture, Human Psychology, John R Childress, leadership, Organization Behavior, strategy execution | Tagged , , , , , , , , , | Leave a comment