Tag Archives: strategic objectives

The Written Culture and the Default Culture . . .

Suppose you work in a company that has Superior Customer Service as one of its Core Values, Best-In-Class Customer Service as one of its key Strategic Objectives, and a company metric related to something like “90% or above customer satisfaction rating”. It would … Continue reading

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The CIO’s Invisible Threat

Most CIO’s are well aware of what causes sleepless nights and are actively focusing on solutions and risk mitigation strategies.  The three biggest worries are usually defined as: keeping the system up and running, cyber-security, and migration to digital platforms.  … Continue reading

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