Tag Archives: strategy change

Just What Is Effective Leadership?

  Leadership is like the Buddah with many faces! Under certain circumstances, leadership can look very different and the responsibilities of leadership change depending upon the situation. ┬áSome call this concept, “situational leadership” and in one sense is a good … Continue reading

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Culture Change and Customer Service “Cycle-time”

Conventional wisdom is not always wisdom. The conventional wisdom of organizational behaviour is that it takes 3 or more years to change corporate culture, mainly because culture is often heavily engrained into the systems, behaviours, work habits, values and beliefs … Continue reading

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