Tag Archives: Toyota

What Savvy Leaders Know about Culture Change . . . that consultants don’t

Experience isn’t the best teacher, it’s the only teacher.                   ~ Albert Schweitzer I have worked alongside many CEOs and business executives, as well as numerous academics who spend their lives researching, … Continue reading

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Culture Questions I Am Often Asked . . .

I am often asked by senior executives various questions concerning corporate culture. This past week was no exception when I spoke to a group of risk professionals and regulators from the Australian banking and financial services sector.  The conference title was … Continue reading

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Why Customer Insight is So Elusive

The holy grail of many organisations is to be so close to the customer that they truly understand the “world of the customer” (not just the “voice of the customer” – VoC) and all the ways the customer uses their … Continue reading

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Culture Change: The Objective or a Positive By-Product?

Nothing defines humans better than their willingness to do irrational things in the pursuit of phenomenally unlikely payoffs. This is the principle behind lotteries, dating, and religion. ~Scott Adams (creator of Dilbert cartoons) Here’s a radical thought!  Instead of a … Continue reading

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The Worst Operation . . .

Would you schedule yourself for an operation that only had a 20% chance of success? Remember the kids’ game Operation?  Picking out the organs and bones with enough skill not to touch the sides of the game board with the … Continue reading

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