Tag Archives: Vision

The Civil War, Artificial Limbs, Innovation and Corporate Culture

  The American Civil War (1861-1865) was one of the bloodiest in American history, with over 1,100,000 casualties and claimed more than 620,000 lives. Many of those wounded ended up as amputees.  And after a gruesome amputation operation of a damaged arm … Continue reading

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The Written Culture and the Default Culture . . .

Suppose you work in a company that has Superior Customer Service as one of its Core Values, Best-In-Class Customer Service as one of its key Strategic Objectives, and a company metric related to something like “90% or above customer satisfaction rating”. It would … Continue reading

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Don’t Confuse Corporate Culture with Tradition

We are connected to the past, but are not defined by it. Many companies are proud of their heritage and company traditions.  HSBC is 150 years old this year and planning multiple celebrations focused on its long tradition of supporting economic growth … Continue reading

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Which is worse . . .?

History will have to record that the greatest tragedy of this period of social transition was not the strident clamor of the bad people, but the appalling silence of the good people.  -Martin Luther King For a long time I … Continue reading

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Leaders: Born or Made?

The purpose of leadership is to create more leaders, not more followers. Early in my business career the big question being asked in MBA classes and academic circles was whether leaders are born or made.  Those who believe leaders are … Continue reading

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Strategic Intent and Strategic Imperative . . .

In working with a client on aligning their current strategic plan so that it could be effectively delivered (as you know most strategies fail due to poor execution), I discovered a considerable amount of confusion and lack of clarity around … Continue reading

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