Tag Archives: Warren Buffett

The Written Culture and the Default Culture . . .

Suppose you work in a company that has Superior Customer Service as one of its Core Values, Best-In-Class Customer Service as one of its key Strategic Objectives, and a company metric related to something like “90% or above customer satisfaction rating”. It would … Continue reading

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A Healthy Culture is Not Forever . . .

When I was younger there was a television advertisement sponsored by the SPCA with the title: A dog is for life, not just for Christmas.  It featured a happy family around the Christmas tree playing with a new puppy, a present … Continue reading

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Banking’s Two Challenges . . . are Really One!

Shallow men believe in luck or fate. Wise men believe in cause and effect. It’s been six tumultuous years since the global economic meltdown of 2008 and we are finally glimpsing signs of a return to a growing economy.  Belt tightening, cost control, … Continue reading

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Do You Really Understand Your Business?

Rule No.1: Never lose money. Rule No.2: Never forget rule No.1.     ~ Warren Buffett This may be a bold statement, but I am willing to bet that very few members of a senior executive team can fully articulate their current … Continue reading

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