Tag Archives: Zappos

Culture Questions I Am Often Asked . . .

I am often asked by senior executives various questions concerning corporate culture. This past week was no exception when I spoke to a group of risk professionals and regulators from the Australian banking and financial services sector.  The conference title was … Continue reading

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Adam Smith and Corporate Culture

It is not from the benevolence of the butcher, the brewer, or the baker that we expect our dinner, but from their regard to their own interest. Adam Smith Adam Smith was a Scottish philosopher and a pioneer thinker in the area … Continue reading

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What’s Wrong With Culture Audits? Plenty . . .

Corporate culture is a hot topic!  It is discussed in boardrooms, MBA classrooms, blogging pages and even House of Parliament treasury committee hearings concerning the Libor rate fixing scandal. It’s also an important topic since numerous studies have pretty well convinced the business … Continue reading

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Culture By Design, Culture By the Numbers

In my executive speeches and my recent book, LEVERAGE: The CEO’s Guide to Corporate Culture, I use the case study of Zappos.com, the internet shoe and clothing retailer to illustrate the power of culture by design. If you don’t know … Continue reading

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Cultural Drift . . .

I clearly remember my second year in college sitting in a marine geology class and discussing the then revolutionary topic of continental drift. After decades of theories and much scoffing at the subject of plate tectonics by renowned scientists, in … Continue reading

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Read The Economist review of my new book, LEVERAGE: The CEO’s Guide to Corporate Culture

I spent the last 10 months at a small desk on the third floor of our house in London, sitting in front of a computer screen.  I was committed (and probably should have been committed) to writing a book about … Continue reading

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Go Long . . . or Don’t Start

One fine day, not long ago, after comparing his company’s stock price against a peer group, the Chief Executive descended from on high and gathered his trustworthy Vice Presidents around him. “Hear ye all. I command ye to reshape our corporate … Continue reading

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